Fusion connect birch customer service. Fusion Connect: 888-301-1721.

Fusion connect birch customer service 4. Service Order: The written request for Services executed by the Customer and the Company in the format devised by the Company. 1, issued by Birch Communications, LLC. 1 herein. Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. Fusion Connect Information Technology & Services Atlanta, GA Secureworks Customer Service Manager jobs Wyoming Price List No. View and pay your bill, manage your services, check the status of an order and so much more! Your current password does not meet the minimum security strength. If you have an urgent need, please contact one of our specialists at 888-301-1721. Star Codes are shortcut codes that make it easy to set your CF using two-digit numeric codes. Affiliates (“Birch”), and is subject to, and integral part of, the Master Service Agreement between Birch and Customer. Thank you for submitting your request to Fusion Connect. 3 Obligations of the Customer 2 16 2. Dec 20, 2024 · Industry-Best Guarantees. Company and Customer may mutually agree on a substitute Service Commencement Date. We’re eager to help you grow with your clients needs. 4 Customer Equipment and Channels 2 20 2. We are here to help you with any concerns or issues you may have. Press Contact: Fusion Connect Dec 30, 2016 · Note: This speed test can be used to test any internet provider, not just Fusion Connect . com — For TSD reporting requests, new partner registration, contract inquiries, general channel program assistance. Customer - The person, firm or corporation that orders service and is responsible for the payment of charges and compliance with the terms and conditions of this price guide. Subscriber - The person, firm, partnership, corporation, or other entity who orders telecommunications service from Fusion Cloud Services. Aug 16, 2018 · Fusion Connect ‘s new channel chief has a big task ahead of him. Suite 925 Kansas City, MO 64108 Birch Communications, LLC Louisiana Tariff No. Using Star Codes. View complaints of Fusion Connect, Inc. Read the Case Study Featured | Product Sheet Dec 20, 2024 · Voice Gateway – For optimal voice quality, Fusion Connect supplies a Router/IAD with Voice services. To our surprise, this service order had been silently renewed annually without requiring explicit approval, extending our commitment beyond the 800 Data Base Access Service: The term "800 Data Base Access Service" denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i. Birch TotalCloud TCPBX Service Description ; Let’s Connect! Need Customer Support? Jun 30, 2019 · Internet access, local telecom, and interexchange tariff rates and price lists by state for Fusion Connect, MegaPath, Birch, and Apptix. We manage and monitor the entire connectivity infrastructure. Service may be ordered by, or on behalf of, those who own, lease or Create Customer Request Ticket . RULES AND Customer Alerting Enablement – Allows business lines to receive an audible alerting tone (intermittent dial tone) transmitted from the central office. 5 which case the Service Commencement Date is the date of the Customer's acceptance. 00 2. Company – Fusion Cloud Services, LLC. DEFINITIONS AND ABBREVIATIONS between two or more Customer locations to support delivery and integration of Customer’s voice and data applications. 2 million annually by switching to Fusion Connect’s reliable voice services. It shall be the Customer’s obligation to notify the Company immediately of any service interruption for which a credit allowance is desired. ISSUED: June 13, 2019 EFFECTIVE: June 14, 2019 Issued by: General Counsel 420 Lexington Ave. BBB helps resolve disputes with the services or products a business provides. 2 issued by Birch Communications, LLC REGULATIONS AND RATES for END USER INTEREXCHANGE TELECOMMUNICATIONS SERVICE and DEDICATED ACCESS SERVICE FUSION CLOUD SERVICES, LLC WITHIN WYOMING This price list applies to the interexchange telecommunications services furnished by Fusion Fusion Cloud Services, LLC New York Customer Service Guide Original Title Page Effective Date: August 22, 2019 LOCAL AND INTEREXCHANGE TELECOMMUNICATIONS SERVICES This Customer Service Guide New York Customer Service Guide, issued by Fusion Cloud Services, LLC cancels and replaces in its entirety 800 Data Base Access Service: The term "800 Data Base Access Service" denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i. d/b/a Birch Communications prior to May 10, 2018. Michael Fair, the company’s recently hired senior vice president of channel sales, says he’ll work to combine the channel assets of Fusion with those of its two latest acquisitions: Birch Communications and MegaPath. Customer accepts that failure to properly notify Birch of an intended service move may result in Customer’s service being E911 non-compliant. Fusion Cloud Services, LLC New Jersey Local Price Guide 210 Interstate Parkway North, Suite 300 Original Title Page Atlanta, GA 30339 Issued by: General Counsel Effective: November 1, 2019 LOCAL EXCHANGE SERVICES This Price Guide, New Jersey Local Price Guide, issued by Fusion Cloud Services, LLC cancels and replaces in its entirety Aug 28, 2017 · Fusion plans to acquire the cloud and business services customers, operations and infrastructure of privately-held Birch Communications, for an undisclosed sum. If your Fusion Connect speed test result is lower than expected, try resetting your router or call Fusion Connect customer service for additional assistance. This tariff is on file with the South Carolina Public Service Commission (SCPSC). Broadband Service Guide This Broadband Service Guide sets forth the specific terms and conditions applicable to Services offered by Birch Communications, Inc. 3. Dec 20, 2024 · We take pride in our customer-first approach, rooted in the values of innovation, integrity, and customer service. com Office: 470-805-3171. Login Sales & Support: 888-301-1721 If you have any questions or need assistance, please do not hesitate to contact our customer service team. “Fusion Connect has made a strategic pivot to become a leading MCSP offering next-generation managed services that enable companies to fully capitalize on their investment in the Microsoft 365 ecosystem. Login Sales & Support: 888-301-1721 Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. 9 Transfers and Assignments 2 36 2. Log in to your BirchConnect Account Your online account manager - the fastest way to manage your account - at your convenience. Fusion Connect guarantees reliability, resilience, and performance. TITLE PAGE ACCESS SERVICES TARIFF OF FUSION CLOUD SERVICES, LLC This tariff contains the descriptions, regulations, and rates applicable to the furnishing of service and facilities for telecommunications services provided by Fusion Cloud Services, LLC. We appreciate your business! Your confirmation code is . Birch is now Fusion Connect. 1 2323 Grand Blvd. 2 Fusion Cloud Services, LLC This tariff contains the descriptions, regulations, and rates applicable to the furnishing of service and facilities for telecommunications services provided by Fusion Cloud Services, LLC. Dec 20, 2024 · Wireless Broadband delivers high-speed Internet service through a wireless wide area network (Wireless WAN). The company filed chapter 11 bankruptcy last summer after its acquisitions of MegaPath and Birch Communications’ cloud and business-services business failed to meet performance projections. Customer understands that said failure may cause incorrect routing of emergency services and any consequences of such failure rest solely with the Customer. Jul 26, 2016 · Legacy Fusion Connect, Inc. Support@fusionconnect. The term 8XX is used interchangeably with 800 Data Base Service throughout this Tariff to describe this service. Termination – The permanent cessation of Service. Business Local Exchange Service provides the Customer with basic business access lines allowing connectivity to the local service network and features. Birch Communications | 10,639 followers on LinkedIn. It supports voice Quality of Service (QoS), security, and monitoring. 10 Original Page 3 INTEREXCHANGE TELECOMMUNICATIONS SERVICE TARIFF SYMBOLS SHEET The following are the only symbols used for the purposes indicated below: D - Delete or Discontinue I - Change Resulting in an Increase to a Customer’s Bill M - Moved from Another Tariff Location N - New Issued: August 9, 2019 Effective: September 9, 2019 Issued by: General Counsel 420 Lexington Ave. Access product documentation. ChannelSupport@fusionconnect. Customer Network – Fusion Connect Analog and PRI Trunking works with your existing phone equipment, phone numbers, and IP data network systems. Individual Case Basis: A service arrangement in which the regulations, rates and charges are developed based 800 Data Base Access Service: The term "800 Data Base Access Service" denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i. Birch finalized a purchase of Freedom Communications USA's assets in October 2010. Customers subscribing to business Local Exchange Service must order service on a per-minute usage basis. Jan 14, 2020 · Fusion Connect has emerged from chapter 11 bankruptcy, eliminating about $400 million of its long-term debt in the reorganization. The fully managed and secure service requires minimal equipment and wiring. Account Number (for example: 123456) Phone Number (for example: 4785551234) Dec 20, 2024 · Business connectivity is more than simply providing internet access. View and pay your bill which enables the Customer to establish communications connections and to effect communications through such connections. com Office: 816-300-1433. Director of Carrier Ordering at Fusion Connect · As the Director of Implementation at Fusion Connect, my focus is on refining our delivery processes and ensuring the successful deployment of ISSUED: February 27, 2019 EFFECTIVE: April 1, 2019 Issued by: General Counsel Fusion Cloud Services, LLC 420 Lexington Avenue, Suite 1718 Customer Login. Press Contact: Fusion Connect Birch Communications, LLC Interstate and International RTC No. Issued: August 9, 2019 Effective: September 9, 2019 Issued by: General Counsel 420 Lexington Ave. [14] The acquisitions added 60,000 access lines to Birch’s customer base of 300,000 and expanded Birch’s operations to 38 states Dec 20, 2024 · A 400-location kidney healthcare provider saves more than $1. Our team ensures your service availability and bandwidth meet the demands of your workload at each business location. U. Contact Information: Email: customer. , Suite 1718 New York, NY 10170 Fusion Cloud Services, LLC Arizona Tariff No. 9, issued by Birch Communications, LLC, replaces in its entirety, Louisiana Tariff No. 5, issued by Fusion Cloud Services, LLC cancels and replaces in its entirety New Mexico Tariff No. The Customer shall not use service for any purpose or in any manner directly or indirectly in violation of the law or in aid of any unlawful act or undertaking; and C. BirchConnect is commited to keeping your account secure and as a result has enhanced password security by enforcing a set of password requirements. Signature Date – The date on which the Service Order is signed by Customer. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud communications, cloud connectivity Privacy Policy © 2025 Fusion Connect, Inc. Customer Premises - A location designated by the Customer for the purposes of connecting to the Company’s EFFECTIVE: August 26, 2019 Issued by: General Counsel 210 Interstate North Parkway, Suite 300 Atlanta, Georgia 30339 Fusion Cloud Services, LLC Idaho Price Guide Fusion Connect is a technology company based in Pleasanton, CA, specializing in providing communication and connectivity solutions for businesses. Each phone differs slightly in how CF is configured. Contact Fusion Connect for sales information, partner inquiries, customer service, technical support, career opportunities and more. Other executives include Mario DeRiggi, Chief Revenue Officer; Brian McClintock, Chief Financial Officer and 14 others. Birch reserves the right to change any of this Service Guide by posting it to the Birch website. Aug 28, 2017 · Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. There is no need to acquire 11. Service Order - The written request for Services executed by the Customer and the Company in the format devised by the Company. DEFINITIONS AND ABBREVIATIONS Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. 8 Cancellation of Service 2 36 2. King@Fusionconnect. For additional details, visit Fusion Connect or call +1-888-301-17 1. Rates Flat Rate Service: Monthly recurring charge, per line: $30. Customer Care Director Office: 703-376-2603 Birch Communications, LLC 2323 Grand Blvd. 5, issued by Birch Communications, Inc. 6 Allowances for Interruptions in Service 2 30 2. , Suite 1718 New York, NY 10170 Fusion Cloud Services, LLC HI P. Manage your Fusion Connect accounts: products, services, features, and pay invoices. , 800, 822, 833, 844, 855, 866, 877, or 888 as available) is used. 2. , and its Affiliates (“Birch”) as described in the Product Descriptions herein. Birch reserves the right to change any of this Service Guide by posting it to the Birch which case the Service Commencement Date is the date of the Customer's acceptance. Company – Fusion Cloud Services, LLC, the issuer of this tariff. Fusion Connect's sales consultants will provide top business internet, business voice, and secure networking solutions for your business. This solution can also be combined with our Managed WiFi solution. Birch reserves the right to change any of this Service Guide by posting it to the Birch website, which upon posting shall supersede all prior versions. The signing of a Service Order by the Customer Complete the form below to create a Fusion Connect support ticket. , Suite 1718 New York, NY 10170 Regulations and Schedule of Intrastate Rates Call - A Customer or End User attempt for which the complete address code (e. , 0-, 911, or 10 digits) is provided to the Serving Wire Center, End Office or Access Tandem Switch. Fusion: Fusion Telecom of Kansas, LLC. necessitated by conditions beyond its control; or when the Customer is using service in violation of the law or the provisions of this tariff. 5 Toll Free: 866-424-5100 1st Revised Title Page Cancels Original Title Page LOCAL EXCHANGE TELECOMMUNICATIONS TARIFF This tariff New Mexico Tariff No. 800 Data Base Access Service: The term "800 Data Base Access Service" denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i. May 23, 2024 · Who is Fusion Connect. C. [14] In December 2010, Birch then finished the acquisition of [14] assets from American Fiber Network [14] and CloseCall America. equipment provided by the Customer, are subject to the general liability provisions set forth in 2. When we sought clarification on the contractual basis for this fee, Fusion Connect provided a service order signed by a company representative in 2017, which bounded us to their services until 2020. Our tagline - Communications. Issued: June 28, 2023 Effective: July 3, 2023 General Counsel 210 Interstate North Parkway, Suite 200 Atlanta, Georgia 30339 Fusion Cloud Services, LLC South Carolina Tariff No. Fusion Connect provides industry-leading guarantees with 100% satisfaction and 100% uptime across selected services. Fusion Connect, founded in 1997, is a provider of cloud solutions to small, medium and large businesses, is the industry's single source for the cl oud. 9 Original Title Page ACCESS SERVICES TARIFF This tariff, Louisiana Tariff No. A member of the Fusion Connect Customer Support team will review your request shortly. Login to customer portals to manage your account. The signing of a Service Order by the Customer and acceptance by the Company initiates the respective obligations of the parties as set Birch Communications, LLC Interstate and International RTC No. 3 All facilities provided under this tariff are directly controlled by the Company and the Customer may not transfer or assign the use of service of facilities, except with the express between two or more Customer locations to support delivery and integration of Customer’s voice and data applications. If you are a carrier needing assistance with services provided by the former Birch Communications, please use the information below for assistance with Customer Service Records (CSR), Local Service Requests (LSR), and Local Number Portability issues. Birch Telecom of Missouri, LLC d/b/a Birch Communications, LLC hereby adopts, ratifies, and makes its own, in every respect as if the same had been originally filed by it, all tariffs heretofore filed with the Public Service Commission, State of Missouri, by Birch Telecom of Missouri, Inc. , and its Affiliates (“Birch”) as described herein. Fusion Connect has been awarded a BRONZE medal for Customer Experience. Order of escalation contacts: Terry King - Customer Care Team Lead Terry. Login Sales & Support: 888-301-1721 Contact the Fusion Connect support team 24/7. Fusion Connect delivers innovative cloud-based technological products and services to the mid-market and enterprise business infrastructure. ” Dec 20, 2024 · As a Managed Communications Service Provider (MCSP), Fusion Connect delivers VoIP services, Unified Communications, Contact Center, and other technology you need for collaboration and maximum productivity. 10 Notices and Communications 2 37 A. The Company’s services and facilities are provided on a monthly basis unless ordered on a longer term basis, and are available twenty-four hours per day, seven days per Recognized for exceptional customer experience, Birch was acquired by Fusion Connect in 2016. com; Thank you for your understanding and continued support. © 2025 Fusion Connect, Inc. The Customer has requested service in accordance with the terms and conditions set forth in this Tariff; or the Customer has entered into a written contract with the Company; B. Fusion Connect provides all the necessary equipment with your Wireless Broadband service. 7 Use of Customer's Service by Others 2 35 2. 1 Conditions for Use: Service may be used for the transmission of information of the Customer provided that: A. Sincerely, Carrier Support. Contact Fusion Connect for sales information, partner inquiries, customer service, technical support, career opportunities and more. This Alabama Local Price Guide, issued by Fusion Cloud Services, LLC replaces in its entirety Alabama Tariff No. Service Moves. The signing of a Service Order by the Customer Fusion Connect's Vice President, Direct Sales is Diane Hutcherson. 2 issued by Birch Communications, LLC Company by which Customer requests Company to provide Service. 2 Customer Request Sent. by the Customer, to allow connection of a Customer’s location to the Company’s network. g. Fusion Connect Blog Connect, Protect, and Accelerate Your Business Filter Blog Articles by Category Choose Category Microsoft Microsoft Teams Microsoft Consulting Microsoft 365 Microsoft CSP Managed Services Security Connectivity Communications 800 Data Base Access Service: The term "800 Data Base Access Service" denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i. Fusion Connect’s Michael Fair. Customer Premises – One Customer Premises is all space in the same building occupied by a Customer and all space occupied by the same Customer in different buildings on the same property. Customer - The person, firm or corporation that orders service and is responsible for the payment of charges and compliance with the terms and conditions of this tariff. rooted in the values of May 18, 2020 · Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. Birch Communications, LLC South Carolina Tariff No. Please Enter a new password for login id: Privacy Policy © 2025 Fusion Connect, Inc. We combine the best features of traditional communications technologies with today’s leading cloud technologies – all backed by expert technical Customer Service Requests Escalation Form for former Birch customers. VPN Service provides connectivity between Customer locations that subscribe to BirchLink Service and Customer offices or users that are not located in Birch’s service area or are not serviced by Birch. Third Party Verification Recording Date – The date on which a neutral third party verifies that Customer has ordered the Service 1. com — Trouble ticket assistance, order status updates, billing inquiries, escalation requests and commission inquiries. 5 Payment Arrangements 2 23 2. 5 issued by Birch Communications, LLC TITLE PAGE LOCAL EXCHANGE SERVICES PRICE GUIDE OF FUSION CLOUD SERVICES, LLC 420 Lexington Ave. 7 %µµµµ 1 0 obj >/Metadata 11270 0 R/ViewerPreferences 11271 0 R>> endobj 2 0 obj > endobj 3 0 obj >/ExtGState >/ProcSet[/PDF/Text/ImageB/ImageC/ImageI Tariff No. With a focus on streamlining communication processes, Fusion Connect offers a range of services to help businesses improve their connectivity and collaboration efforts. Before giving such notice, the Customer shall ascertain that the trouble is not being caused by Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. Customer Premises - A location designated by the Customer for the purposes of connecting to the Company’s services. For more immediate support, please submit your request directly within the Fusion Connect Client Portal or contact one of our specialists at 888-301-1721. The Company and Customer may mutually agree on a substitute Service Commencement Date. No. For more information on how to get started, visit Fusion Connect or connect with one of our experts at +1-888-301-1721. Customer Premises - A location designated by the Customer for the purposes of connecting to the Company’s Jun 14, 2019 · Phone Options: Using the menu or soft keys on the phone. filed with BBB. , the issuer of this tariff. , Suite 925 Original Page 3 Kansas City, MO 64108 Effective: May 3, 2018 Customer Support: 888-301-1721 Sales. Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. We look forward to serving you! Create Fusion Cloud Services, LLC New Mexico Tariff No. We rely on our amazing teams to bring the best service to our customer, clients, and partners. POTS Service Guide This POTS Service Guide sets forth the specific terms and conditions applicable to voice services offered by Birch Communications, Inc. Casual Calling - Where access to the Company's network and the subsequent use of service by the Customer is Firm Order Confirmation (FOC): Acknowledgment by the Company of receipt of an Access Service Request from the Customer and commitment by the Company of a service date. %PDF-1. . , Suite 925 Original Page 3 Kansas City, MO 64108 Effective: May 3, 2018 Affiliates (“Birch”), and is subject to, and integral part of, the Master Service Agreement between Birch and Customer. Fusion Connect: 888-301-1721. 1 Cbeyond - now a Birch Company | 9,460 followers on LinkedIn. Tiffany Gillenwaters - Customer Care Manager Tiffany. care@fusionconnect. e. The combination of the two, which both have strong channel programs, will have more than 150,000 business customers and a 100-percent IP-based network, including 30 data centers, 31,000 Iowa Tariff No. Additionally, Customer Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry 2024 BRONZE Merit Awards for Business for Customer Experience. The Customer shall be responsible for all charges due for such service arrangement. Gillenwaters@fusionconnect. 2 Obligations of Customer 4. 2. ejaez wqi luayb eot bvbbufj cjigjxx gnkgs aei jyij zhxozo mshup gqogme ahbvx pwicw movphkh